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Which is scary… that this generation that’s coming in has a lot of
RE: Yes, it’s very scary, I’m sure recruiters are over- job skills, they’ve never not had a computer, they’ve
looking some really good candidates. Think about never not had the internet, and they learn different-
it – do you have the right applications? What tech- ly because they know that they can find anything.
nologies are out there that can help you broaden If you know you can find everything, you don’t ac-
the pool of candidates and create relationships with tually have to memorize it.
passive candidates for example.
So it’s again about the technology shaping the We didn’t have Google at school. Robin Erickson
workplace of tomorrow? RE: We didn’t have online search engines! We had
RE: I’ve seen that one major fast-food outlet is trying to learn it all. I once asked a millennial: how can Vice President and Talent Acquisition
to have a kiosk with the menu where you put your you find everything online so fast? and she said: Research Leader
order, so it’s taking away the job of the person you’re Robin, we learn how to find it, instead of learning
giving your orders to nowadays. I think this trend it. So I think there is cultural difference that people Robin directs Talent Acquisition, Engagement and Retention
towards replacing the simplest jobs by robots will should be aware of. The millennials these days Research practice for Bersin by Deloitte, Deloitte Consulting
continue. Do you really need a person to tell that want a promotion every 6 months. Maybe they LLP. In this role she advises Bersin members, conducts indu-
you want a hamburger, fries and a Diet Coke? You need to learn that that is not really appropriate. stry surveys, researches leading practices, writes reports and
can type it into a kiosk. The thing that I’m hopeful for, And then you have the people who had to work 10 develops frameworks and tools. With more than 20 years in
is that as those sorts of low paying jobs disappear, years before they got a promotion – the pace of management consulting, Robin has broad experience in talent
that organizations will train their employees and give change today is so fast that’s not realistic either. strategy, talent acquisition, retention improvement, employee
them new skills. Organizations have to think about In the latest 2016 Deloitte’s Global Human Capital engagement, culture assessment, project management, and
the way they treat people in every situation, espe- Trends report, 92% of the organizations said they facilitation. Robin holds a doctorate in Organizational Commu-
cially consumer businesses which don’t want to lose weren’t organized successfully, so that’s a lot of nication and Change, and a Master’s degree in Communication
potential customers. change required. One of the things I’d like to say from Northwestern University, a Master’s degree in Theology
is any change is hard. It’s hard to change things from Northern Seminary, and a Bachelor of Arts degree from
Do you think it’s more important now, with the in your life even when they’re good. And it’s even the University of Chicago.
millennials in the workplace? harder in the workplace. Maybe they even see
RE: There are two lines of thought on the gener- that it will save them time or instead of working
ational challenges. One is that when you yourself 9 hours a day they’ll be able to work 8 hours, and
were that age you weren’t so different. You didn’t sure see there is a benefit. But it’s hard to change
have responsibilities, you could move from job to how your brain works. So I think we just need to
job. I think that it’s important for people to realize be conscious of that.
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